We ensure thorough screening of potential tenants and are elite partners with Tenancy Practice Services, who provide market-leading tenancy application and credit checking facilities to our team. We place considerable importance on finding the right tenants – it means your property will be well looked after, and the tenants are likely to stay.
We work to your communication style – whether you want a little or a lot. That will include information about your property, as well as broader industry trends. We have generally strong communication and involvement between owners and the business.
We have a dedicated and highly-skilled accounts team, and we provide monthly and EOFY statements to make end-of-year accounting easier.
We draw on our extensive market knowledge and statistics to set the correct rent rate from the outset, which we revise with annual rent reviews. We can also provide advice on how to maximise rent.
We have stringent processes in place for rent arrears. In an absolute worst-case scenario – we will represent you at the Tenancy Tribunal, however, we do our best to mitigate the situation before it comes to this.
Once tenants have moved in, we conduct a comprehensive digital inspection with 200 plus photos and comments (known as an in-going inspection). All of our team are constantly upgrading their skills by attending training and courses regularly, ensuring we are up to date with the latest residential tenancy laws and regulations. We oversee and work with owners to ensure their home meets the ever-changing compliance legislation. Our team is also experienced in adding value to properties and can provide advice about maximising the potential of your investment. Staff are completely mobile, meaning in situations like COVID where we are required to work from home for extended periods, they are all set up and ready to go.
We also work alongside one of the best sales teams in the industry. The benefit of listing with us as we have a relationship with the sales team and work collaboratively making the transaction smooth and easy for all parties. We can provide you with an updated current market value so you are constantly informed.